10 September 2026
6:30 PM – 9:00 PM
Arts Cafe, Jio Convention Centre, BKC
Registration & Networking
Welcome Note by the GFF Team
Opening Remarks & Context Setting by Exotel
Roundtable Discussion
Vote of Thanks by GFF & Exotel
Networking over Dinner
The themes shaping the conversation.
Using AI to understand customer intent, sentiment, tone and conversation outcomes in real time.
Moving from task automation to autonomous agents that resolve customer needs across the entire journey.
Building a unified customer memory across voice, chat, WhatsApp and digital channels so customers never have to start over.
Orchestrating intelligent routing, real-time decision-making, next-best actions and human-AI collaboration at enterprise scale.
Applying conversational intelligence and compliance-aware AI to recovery conversations for banks, NBFCs and financial services, balancing recovery outcomes with the conduct, disclosure and audit requirements that now govern every borrower interaction.
Mr. Ajay Panjnani
Chief Technology and Digital Officer
Aditya Birla Sun Life Insurance
Mr. Ajit K Menon
Group Chief Operating Officer
Vivriti Capital
Mr. Anil Nayak
Vice President
Unity SFB
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Mr. Ashish Dhedhi
Vice President Central Collection Unit
HDB Financial Services
Mr. Chandrasekhar Das
Vice President - Collection Strategy & Analytics
Yes Bank
Mr. Hari Shankar Mishra
Sr. VP - Customer Experience
Generali Central Insurance Co.
Mr. Hemant Patil
National Collection Head TW and UCL
Jana Small Finance Bank
Mr. Mahendra Bindra
Senior Vice President - CX
Unity Small Finance Bank
Mr. Mehul Mistry
Sr. Vice President - Customer Success, Strategy and Growth
Zeta
Mr. Neeraj Shenoy
CTO
JM Financial Home Loans
Mr. Nikhil Bharadwaj
Head CX
Bajaj General
Mr. Pravin Kunder
VP-National Collection Head-Cards | Early Delinquency & Central Strategy-HL & RA
BANDHAN BANK
Dr. Priyank Sheth
Group CIO and CISO
Anand Rathi Group
Mr. Sujoth Menon
EVP
Anand Rathi Group
Mr. Surath Dutta
National Collections and Legal Head - Secured Business
SHRIRAM FINANCE
Ms. Zeenat Mongal
Vise President Customer Experience
ICICI Lombard
This is a closed-door, invitation-led roundtable. Express your interest to be part of the discussion onAI-First Journeys: Embedding Context, Compliance and Intelligence in Customer Conversations at Global Fintech Fest 2026.
