08
th
October
Jio World Convention Centre, Mumbai
Banking Communications & Compliance
Navigating Compliance, Consent & Delivery
Overview
As customer touchpoints grow increasingly digital and fragmented, leading banks are rethinking the role of transactional communication, shifting it from a cost-heavy backend function to a strategic driver of efficiency and engagement. From saving over ₹100Cr in messaging costs to enabling real-time access to transactional data for business teams, forward-looking institutions are finding new ways to turn compliance-driven messaging into marketing ROI.
This closed-door roundtable will convene Executive Directors, Chief Information Officers, and Chief Technology Officers to unpack how technology can transform the way banks engage, inform, and convert. Discussions will explore how platforms like WhatsApp and RCS can take banking beyond the limits of branches and apps, how to make consent management work at scale, and how transactional alerts can do more than inform they can drive growth.
The Key discussion theme includes:
- How a top Indian Bank saved over ₹100Cr in messaging costs and what others can learn?
- How to give secure and real time access to transactional data to business teams for truly efficient marketing strategies?
- Innovative ways of using transactional messaging to yield marketing ROI (can we put those transactional alert costs to work)?
- Making consent orchestration work across fragmented banking systems.
- Fixing deliverability challenges, both in India and abroad.
- How to truly innovate with technology on WhatsApp and RCS? How can we take WhatsApp banking to places where branches and mobile apps couldn't?
Agenda
- 07:00 PM – 07:30 PM
Registration - 07:30 PM - 07:45 PM
Welcome Note & Introduction - 07:45 PM – 09:00 PM
Open Discussion - 09:00 PM – 09:15 PM
Thank you note - 09:15 PM Onwards
Networking Dinner & Cocktail
Speakers
Mr. Ratan Kesh
Executive Director and Chief Operating Officer- Bandhan Bank
Mr. Roopesh Chandran
Chief Operating Officer – BOBCARD
Mr. Subhash Kelkar
Chief Information Officer- Bombay Stock Exchange
Mr. Mohit Kodnani
General Manager, IT – Central Bank of India
Mr. Vijay Anandh
Executive Director- City Union Bank
Mr. Rajesh Choudhary
Chief Information Officer – CSB Bank Limited
Mr. Alok Kashyap
Executive Director- Head Liabilities product, proposition, portfolio, payments and Digital-DBS Bank
Mr. Virat Diwanji
National Head, Consumer Banking – Federal Bank
Mr. Gautam Anand
Senior Vice President (Head Mobile & Net Banking)- HDFC Bank
Mr. Srihari Kotni
Chief Information Security Officer- Jio Financial services
Mr. Venkat Krishnan Veeramoni
Chief Information Officer - Karnataka Bank
Mr. Vishweshwaran Ramakrishnan
Senior Vice President and Head Core
Mr. Anil Kuril
Chief Information Security Officer and Head of DPO- Union Bank of India
Dr. Rajan Pental
Executive Director – YES Bank
Mr. Suresh S
Chief Information Officer – The Muthoot Group
Ajay Lande
Executive Director (IT ,Digital Banking &MIS)- IDBI Bank
About Fyno
At Fyno , we’re redefining the way modern businesses manage and scale their customer communications. As a unified notification infrastructure platform, Fyno empowers teams to orchestrate, monitor, and optimize omnichannel messaging across SMS, email, push, WhatsApp, Slack, and more through a single, flexible interface.
