Frictionless Trust: Balancing Security, Compliance, and Customer Experience in India’s Digital Financial Ecosystem

9 September 2026

2:30 PM – 5:00 PM

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Overview

As India’s BFSI ecosystem accelerates toward digital-first services, institutions face a dual challenge: enabling seamless customer onboarding while countering increasingly sophisticated fraud. With innovations like digital identity frameworks (Aadhaar, CKYC), silent verification technologies, and phone-based identity intelligence, the sector is entering a new era of secure yet frictionless transactions.

This panel brings together leaders from banking, fintech, telecom, and cybersecurity to discuss how emerging technologies can redefine trust, reduce fraud, and enhance customer experience without compromising privacy and compliance.

Agenda

2:30 PM – 3:00 PM

Registration & Networking

3:00 PM – 3:05 PM

Welcome Note by GFF

3:05 PM – 3:15 PM

Opening Remarks & Context Setting by Proximus Global Solutions

3:15 PM – 4:15 PM

Roundtable Discussion

4:15 PM – 4:20 PM

Thank You Note by GFF & Proximus Global Solutions

4:20 PM – 5:00 PM

Networking over Hi-Tea

Discussion Highlights

The themes shaping the conversation.

Reduce Fraud, Keep the Flow

Explore how BFSI institutions can reduce fraud while maintaining seamless user journeys.

Mobile-First Identity

Understand the role of mobile-first identity in India’s digital economy.

Beyond the OTP

Examine silent verification technologies as alternatives to OTPs.

Telecom × Fintech × Banks

Discuss collaboration between telecom, fintech, and banks for real-time fraud detection.

Privacy & Compliance

Address regulatory frameworks and data privacy concerns.

Trust with Less Friction

Identify strategies to improve trust while minimising customer friction.

Proximus Global — Telesign, BICS & Route Mobile

About Proximus Global

Proximus Global is a digital communications and identity powerhouse, serving as the international business arm of the Proximus Group. By uniting three industry leaders — BICS, Telesign, and Route Mobile — the company connects, protects, and engages enterprises and consumers worldwide.

Valued at approximately €3.1 billion, Proximus Global operates a massive international network handling nearly 50% of global data roaming traffic and 150 million IoT devices. The company delivers end-to-end digital solutions across three core pillars:

Global Connectivity: International 5G, roaming, and infrastructure.
Digital Identity: AI-driven authentication and advanced fraud prevention.
Cloud Communications: Omnichannel CPaaS solutions (SMS, WhatsApp, voice) for customer engagement.

Join the Conversation

This is a closed-door, invitation-led roundtable. Express your interest to join leaders across banking, fintech, telecom, and cybersecurity in shaping frictionless, trusted digital finance at Global Fintech Fest 2026.