Scaling Personalised Customer Engagement in BFSI: Leveraging Conversational Channels for Strategic Growth

10 September 2026

6:30 PM – 9:00 PM

Request an Invite

Overview

In an era where customer experience is a key competitive differentiator, BFSI leaders are reimagining engagement through conversational platforms like WhatsApp and RCS, supported by omnichannel orchestration and data-driven personalisation. The ability to engage customers in real time, with relevant and contextual interactions at scale, is becoming central to driving growth, retention, and lifetime value.

This CXO roundtable at Global Fintech Fest will explore how financial institutions can move beyond fragmented communication to build unified, intelligent engagement ecosystems that balance personalisation, compliance, and business outcomes.

Agenda

6:30 PM – 7:00 PM

Registration & Networking

7:00 PM – 7:05 PM

Welcome Note by GFF

7:05 PM – 7:15 PM

Opening Remarks & Context Setting by Proximus Global Solutions

7:15 PM – 8:15 PM

Roundtable Discussion

8:15 PM – 8:20 PM

Thank You Note by GFF & Proximus Global Solutions

8:20 PM – 9:00 PM

Networking over Dinner

Discussion Highlights

The themes shaping the conversation.

Conversational Channels

Explore how BFSI can leverage WhatsApp, RCS, and omnichannel platforms for seamless customer journeys.

Personalisation at Scale

Understand strategies to enable personalisation at scale using data and AI.

Transactional to Conversational

Discuss the evolution from transactional communication to conversational engagement.

Experience that Drives Outcomes

Identify ways to improve customer experience while driving business outcomes — cross-sell, retention, and loyalty.

Unify the Channels

Examine challenges in integrating multiple channels into a unified customer experience.

Privacy, Consent & Compliance

Address privacy, consent, and regulatory considerations in customer engagement.

Proximus Global — Telesign, BICS & Route Mobile

About Proximus Global

Proximus Global is a digital communications and identity powerhouse, serving as the international business arm of the Proximus Group. By uniting three industry leaders — BICS, Telesign, and Route Mobile — the company connects, protects, and engages enterprises and consumers worldwide.

Valued at approximately €3.1 billion, Proximus Global operates a massive international network handling nearly 50% of global data roaming traffic and 150 million IoT devices. The company delivers end-to-end digital solutions across three core pillars:

Global Connectivity: International 5G, roaming, and infrastructure.
Digital Identity: AI-driven authentication and advanced fraud prevention.
Cloud Communications: Omnichannel CPaaS solutions (SMS, WhatsApp, voice) for customer engagement.

Join the Conversation

This is a closed-door, invitation-led CXO roundtable. Express your interest to join BFSI leaders in building unified, intelligent, and personalised customer engagement at Global Fintech Fest 2026.