Trusted Conversations in the Age of Agentic AI: Reinventing Customer Engagement for Financial Services

10 September 2026

11:15 AM - 1:30 PM

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Overview

AI is transforming the way customers interact with financial institutions, with AI agents increasingly enabling conversations across banking, payments, and digital services. As organizations embrace AI-powered engagement, building trust through security, digital identity, fraud prevention, privacy, and responsible governance becomes critical. Join industry leaders to explore how financial institutions can create secure, seamless, and compliant AI-driven customer experiences across voice, messaging, and digital channels while balancing innovation with trust and accountability. The session will also highlight the evolving role of conversational AI in enhancing customer experiences, improving operational efficiency, and enabling personalized financial services. Discussions will focus on the future of identity verification, customer consent, risk management, and governance frameworks required to scale AI responsibly.

Agenda

11:15 AM – 11:45 AM

Registration & Networking

11:45 AM – 11:50 AM

Welcome Note

11:50 AM – 12:00 AM

Opening Remarks & Context Setting by Sinch

12:00 AM – 1:00 PM

Roundtable Discussion

1:00 PM – 1:10 PM

Thank You Note by GFF & Sinch

1:10 PM Onwards

Networking Lunch

Discussion Highlights

The themes shaping the conversation.

AI-Powered Customer Engagement

Explore how AI agents are transforming banking and financial services by enabling faster, smarter, and more personalized customer interactions.

Trusted Identity and Authentication

Discuss the role of digital identity, secure authentication, and verification in building confidence in AI-driven financial experiences.

Fraud Prevention and Risk Management

Examine strategies to address emerging AI-driven fraud risks and strengthen security across customer interactions.

Seamless Omnichannel Experiences

Explore how financial institutions can deliver consistent and secure experiences across voice, messaging, mobile, and digital platforms

Consent, Privacy, and Compliance

Discuss approaches to managing customer consent, protecting data privacy, and meeting regulatory requirements in AI-enabled services.

Responsible AI Governance

Explore the frameworks, accountability models, and best practices needed to ensure transparent, ethical, and trusted AI adoption at scale.

Speakers

Mr. Devashish Nyati

CTO

Swastika Investmart

Mr. Gaurang Thosani

Head Digital Marketing & eSales

Royal Sundaram

Mr. Gaurav Sharma

CTO

IIFL Finance

Mr. Ish Babbar

CTO & CoFounder

Insurancedekho

Mr. Prajakt Deolasee

CTO

Turtlemint

Mr. Ram Iyer

Chief Information Security Officer

1Pay Mobileware

Mr. Sunil Jain

Founder

Investwell

About Sinch

Sinch is a global leader in cloud communications, enabling businesses to connect with customers through messaging, voice, email, and AI-powered customer engagement solutions. Trusted by leading enterprises worldwide, Sinch helps organisations deliver secure, seamless, and personalised communication experiences across every stage of the customer journey.

Join the Conversation

This is a closed-door, invitation-led roundtable. Express your interest in joining the discussion on Trusted Conversations in the Age of Agentic AI and explore how financial institutions are reinventing customer engagement through secure, intelligent, and responsible AI at Global Fintech Fest 2026.

Request an Invite