10 September 2026
01:00 PM – 03:30 PM
Hall 102, Jio World Convention Center, BKCFor BFSI and fintech brands in India, communication is the business. Every acquisition, onboarding, collection, renewal, and cross-sell process runs through a call, message, or notification. Yet a channel is only as valuable as it is trusted: unidentified calls go unanswered, impersonation fraud quietly erodes confidence, and disconnected touchpoints turn a single relationship into a series of cold starts.
This roundtable reframes the question. What happens when communication stops being a set of isolated channels and campaigns, and becomes a connected journey — one verified identity and one context, carried from the moment before first contact, through the funnel, all the way to conversion and lasting loyalty? With Truecaller for Business’s solution platform, that journey becomes measurable: in acquisition, retention, and growth.
Registration & Networking
Welcome Note by GFF
Opening Remarks & Context Setting by Truecaller for Business
Roundtable Discussion
Thank You Note by GFF & Truecaller
What the conversation sets out to achieve.
Reframe business communication from “channels and campaigns” to a connected, intelligence-led customer journey.
Surface where BFSI and fintech leaders see the greatest value leakage across the lifecycle — from acquisition and onboarding to servicing and retention.
Explore how verified identity and omni-channel engagement translate into measurable outcomes.
Identify practical, near-term plays each participant can take back to their organization.
Build a peer community of BFSI and fintech leaders around trusted communication, sustained beyond GFF.
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Mr. Aditya Modi
Founder
KishtoPe
Mr. Ashok Soni
Deputy Vice President
Aavas Financiers
Mr. Aviral Chandra
President- Marketing
Shriram General Insurance
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Mr. Chetan Kejriwal
Associate Vice President
Kotak
Mr. Gaurang Thosani
Head Digital Marketing & e-Sales
Royal Sundaram
Mr. Gaurav Ramdev
CMO - Visa India and South Asia
Visa
Mr. Gowri Shankar Rao Sailada
General Manager
Bank of India
Mr. Harshad Jagtap
Country Lead - Enterprise Business
Truecaller for Business
Mr. Harshit Agrawal
Head of Marketing
Aviva Life Insurance Company India
Mr. Mahendra Bindra
Senior Vice President - CX
Unity Small Finance Bank
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Mr. Maitreya Wagh
CEO
Bolna
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Mr. Manav Verma
Chief Marketing Manager
IIFL
Mr. Manish Rathi
SVP & Head, Direct and Institutional Marketing
DSP Mutual Fund
Mr. Monti Parauha
Product Owner
Pice
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Mr. Neeraj Kumar
CHIEF MANAGER
MINISTRY OF COMMUNICATION (India Post)
Ms. Neha Sawant
Vice-President Marketing
ZebPay
Ms. Nidhi Saraswat
Head MArtech. Adtech and Digital Analytics
Tata Capital
Mr. Padmanaban TA
Head Digital Banking Projects
Karnataka Bank
Ms. Pooja Menon
AVP - Digital Marketing
SBI Mutual Fund
Mr. Priyank Pant
SVP & Head Brand Marketing
Paisabazaar.com
Mr. Punit Dharamsi
Executive Vice President
AMFI
Mr. Ritesh Mehta
SVP &Head Marketing
Bandhan Bank
Ms. Subhadra Vaidhyanathan
Head - Digital Experience Analytics
HDFC Bank
Ms. Suruchi Mahatpurkar Kore
Head of Digital and Social Strategies, Group Corporate Communications
Bajaj Group
Mr. Taher Framewala
Digital lead
Tata Motors
Mr. Vivek Singhal
SVP
Motilal Oswal
Mr. Yogesh Apte
Head Digital Business
Baroda BNP Paribas Mutual Fund
Truecaller is the world’s leading platform for verifying contacts and blocking unwanted communication. Trusted by millions, Truecaller empowers users and businesses to establish trust in every interaction through secure identity verification and communication intelligence. With cutting-edge solutions for fraud prevention, digital identity, and verified business communication, Truecaller is redefining how people and organizations connect safely in the digital world.
This is a closed-door, invitation-led roundtable. Express your interest to join BFSI and fintech leaders in reimagining trusted communication as a connected, ROI-driven customer journey at Global Fintech Fest 2026.
