Roundtables at GFF 2025

Where Industry Leaders Converge

Experience is the New Currency: Reimagining BFSI CX in the AI Era

In this session, we will explore how leading BFSI brands are leveraging Generative and Agentic AI to build, deliver, analyze, and optimize customer experiences across all touchpoints — reshaping the way customers engage with financial services.

October 8, 2025

11:45 hrs – 13:30 hrs

Hall 102, JWCC, Mumbai

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Powering the New Marketing Mindset with Agentic AI

Join ReBid for an exclusive roundtable on how Agentic AI is reshaping marketing - from creative production to conversion. Learn how leading brands are using AI to accelerate execution, optimize campaigns in real time, and drive full-funnel impact with smarter planning and personalization.

October 7, 2025

16:00 hrs - 18:00 hrs

Hall 102, JWCC, Mumbai

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Omnichannel Diagnostics: Architecting the Next-Gen Communications Hub

Legacy phone trees, siloed chat apps, and endless email loops are undercutting banks’ ability to deliver seamless, secure conversations at scale. In this roundtable, Sinch will guide a deep dive into the diagnostics every bank must perform before upgrading to a unified communications platform. The discussion will uncover how a true all-in-one hub—combining voice, video, messaging, chatbots, AI-driven routing, and analytics—can replace outdated point solutions, eliminate friction, and future-proof customer experiences.

October 7, 2025

12:30 hrs – 15:15 hrs

Hall 102, JWCC, Mumbai

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From Start-Up to Scale-Up: Embedding Security into Digital DNA

This exclusive roundtable brings together technology and security leaders from digital-native organizations to explore how security can be embedded into the DNA of innovation. From securing cloud-native environments to implementing Zero Trust architectures and safeguarding sensitive data, this session will focus on transforming security from a bottleneck into a business enabler.

October 7, 2025

19:00 hrs – 22:00 hrs

Hall 206 A&B, JWCC, Mumbai

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From pilots to scale: Integrating Conversational AI Agents into finance workflows

AI agents are transforming finance, from enhancing customer support to driving revenue. This roundtable, hosted by ElevenLabs, will bring together industry leaders to explore how AI voice agents are being deployed across customer touchpoints. Join us for a focused discussion on real-world use cases, challenges, and the roadmap to scaling voice AI effectively across banking and fintech.

October 7, 2025

19:00 hrs - 22:00 hrs

Hall 204 A&B, JWCC, Mumbai

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Beyond the Transaction: Leveraging Next-Generation Identity Signals to Combat Modern Fraud

The exclusive closed room session will bring together senior risk, fraud, and compliance leaders for a high-impact dialogue on combating modern fraud, using next-gen, behaviour-based identity signals. The session will also delve into the implications of India’s Digital Personal Data Protection (DPDP) Act, with a focus on user consent, regulatory alignment, and data responsibility. Discover how Truecaller is enabling smarter and safer ecosystems for both users and brands.

October 8, 2025

18:00 hrs - 20:30 hrs

Hall 102, JWCC, Mumbai

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The Data Leadership Imperative: Building Future-Ready Financial Institutions

In a digital-first world, data is no longer just a reporting tool, it’s the foundation of trust, agility, and growth. This high-impact roundtable brings together product, engineering, and data leaders from BFSI to explore how data leadership is transforming customer journeys, operational efficiency, and decision-making. Learn how future-ready institutions are embedding data-first thinking across teams, tools, and strategy, proving that data leadership isn’t a tech function, it’s a competitive edge.

October 8, 2025

18:00 hrs – 21:30 hrs

Hall 105 A&B, JWCC, Mumbai

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