Roundtables at GFF 2026

Where Industry Leaders Converge

Frictionless Trust: Balancing Security, Compliance, and Customer Experience in India’s Digital Financial Ecosystem

As India’s BFSI ecosystem accelerates toward digital-first services, institutions face a dual challenge: enabling seamless customer onboarding while countering increasingly sophisticated fraud. With innovations like digital identity frameworks (Aadhaar, CKYC), silent verification technologies, and phone-based identity intelligence, the sector is entering a new era of secure yet frictionless transactions. This panel brings together leaders from banking, fintech, telecom, and cybersecurity to discuss how emerging technologies can redefine trust, reduce fraud, and enhance customer experience without compromising privacy and compliance.

September 9, 2026

2:30 PM - 5:00 PM

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Telesign, BICS & Route Mobile — Proximus Global

Composable Wealth: Building an AI-Ready Platform That Coexists, Integrates and Scales

This roundtable will bring together senior wealth and technology leaders to explore how AI-ready, composable wealth platforms can accelerate digital transformation without disrupting existing infrastructure. Discussions will focus on API-first and microservices-based architectures, embedded AI for smarter advisory and personalised client engagement, and strategies to improve advisor productivity, streamline operations, and build the wealth management organisation of the future.

September 9, 2026

6:30 PM - 9:00 PM

Hall 102, JWCC, Mumbai

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Autonomous Banking: From Ambition to Accountability

This exclusive closed-door roundtable will bring together banking leaders to exchange candid perspectives on the realities of AI-led transformation. Together, they will explore how institutions can measure success beyond pilots, govern AI responsibly, align innovation with financial discipline, and build autonomous banking capabilities that deliver measurable outcomes, enduring trust, and sustainable competitive advantage.

September 10, 2026

11:00 AM - 1:30 PM

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Trust.Connect.Convert: The ROI-Driven Customer Journey

This roundtable reframes the question. What happens when communication stops being a set of isolated channels and campaigns, and becomes a connected journey — one verified identity and one context, carried from the moment before first contact, through the funnel, all the way to conversion and lasting loyalty? With Truecaller for Business’s solution platform, that journey becomes measurable: in acquisition, retention, and growth.

September 10, 2026

2:30 PM - 5:00 PM

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Scaling Personalised Customer Engagement in BFSI: Leveraging Conversational Channels for Strategic Growth

In an era where customer experience is a key competitive differentiator, BFSI leaders are reimagining engagement through conversational platforms like WhatsApp and RCS, supported by omnichannel orchestration and data-driven personalisation. The ability to engage customers in real time, with relevant and contextual interactions at scale, is becoming central to driving growth, retention, and lifetime value. This CXO roundtable at Global Fintech Fest will explore how financial institutions can move beyond fragmented communication to build unified, intelligent engagement ecosystems that balance personalisation, compliance, and business outcomes.

September 10, 2026

6:30 PM - 9:00 PM

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Building the AI Foundation for BFSI: Agents, Insights and Control

As banks, insurers, NBFCs and fintechs scale AI beyond isolated pilots, the real challenge is building a foundation that can support enterprise-wide adoption with governance, visibility and control. Join Nugget by Zomato for an exclusive roundtable on how AI agents, enterprise knowledge, workflow automation and real-time insights can come together as a unified layer that enables compliant, scalable transformation across BFSI.

September 10, 2026

6:30 PM - 9:00 PM

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